Do more with Intercom integration

Zams integrates with Intercom to sync intercom contacts and intercom conversations directly into your sales environment. This gives reps access to live chat history, previous interactions, and user context without switching tools. By pulling in key data from Intercom, Zams equips B2B sales teams with a complete picture of each prospect’s engagement, improving timing, personalization, and conversion rates.

When new users are created in Intercom, Zams can trigger workflows that assign reps, launch sequences, or add those users to targeted campaigns. This automation ensures sales teams respond immediately to new user signups or product interactions, giving prospects timely attention and reducing delay between interest and follow-up.

Zams pulls in intercom conversations so that reps can see what questions a contact has asked, what problems were raised, and how they were resolved. This insight helps reps tailor their communication and avoid redundant or misaligned outreach. It also strengthens the handoff between support and sales by giving both teams shared visibility into the full customer experience.

When intercom contacts are synced into Zams, sales teams gain access to unified profiles that include behavioral data, conversation history, and user segmentation. This centralization reduces data silos and allows reps to make faster, better-informed decisions about outreach, follow-up, and deal qualification.

By embedding Intercom data inside Zams, every team interacting with a prospect or customer sees the same context. Reps can adjust tone, timing, and content based on what users have asked, experienced, or explored. This unified view improves the overall customer experience by ensuring that each touchpoint feels coordinated, relevant, and responsive to the user's journey.